Refund and cancellation policy

1. Overview

This Refund & Cancellation Policy describes how cancellations and refunds work for services purchased from The Hosting Hotel Inc. (“we”, “us”, “our”).

2. Cancellation policy

You can request cancellation at any time through the client portal.

By default, cancellations are processed to take effect at the end of the current billing term. You remain responsible for charges for the current term and will continue to have access to the service until the term ends, unless otherwise required for security, legal, or operational reasons.

3. Auto-renewals

Subscriptions renew automatically by default. Some subscriptions may include arranged time agreements and require auto-renewal for the duration of the agreement.

We aim to provide renewal notice approximately 30 days in advance when practical, using the email address and/or notifications in the client portal.

To avoid renewal charges, you must submit a cancellation request through the client portal before the renewal is processed.

4. Money-back guarantee (Hosting only)

We offer a money-back guarantee for first-time hosting purchases only, subject to the conditions below.

4.1 Eligibility

• Eligible: Hosting services (first-time purchase on an account).
• Not eligible: Domains, SSL certificates, and any third-party fees or non-refundable items (see Section 6).
• Renewals: Hosting renewals are not guaranteed to be refundable and may be reviewed case by case.

4.2 Timeframes

• Annual (and longer) hosting terms: Refund requests must be submitted within 14 days of the transaction date.
• Monthly hosting terms: Refund requests must be submitted within 7 days of the transaction date.

4.3 Transaction date

The “transaction date” is the date a service is purchased, upgraded, or renewed and the payment is processed.

4.4 Refund amount

If approved, eligible hosting refunds are issued as a full refund of hosting fees for the eligible service, minus any non-refundable costs or costs incurred that are not eligible for refund.

Examples of non-refundable costs may include domain registration/renewal/transfer fees, SSL certificate issuance fees, third-party processing costs, chargebacks, or other items listed as non-refundable below.

5. Services reviewed case by case

The following items are generally not guaranteed refundable and may be reviewed at our discretion depending on the circumstances:

• Email services
• Paid services (including migration services and other billable work)

If work has already started or third-party costs have been incurred, a refund may be reduced or not available.

6. Non-refundable items

The following are not refundable:

• Domain registrations
• Domain renewals
• Domain transfer fees
• SSL certificates

Special note about domains: Domain registrations and renewals are generally final once submitted and processed. Please confirm spelling, the selected extension (TLD), and registration term before completing your purchase.

7. How to request a cancellation or refund

Requests must be submitted through the client portal. For a refund request, include:

• The specific service you want cancelled
• Confirmation that you are requesting a refund (if eligible)
• Any relevant details (optional, but helpful)

8. Data deletion after cancellation

After a service is cancelled and the cancellation takes effect, data and hosted content may be retained for a limited period before being permanently deleted. Data is typically removed within a reasonable timeframe, unless retention is required for billing, legal, security, or operational purposes.

You are responsible for exporting or backing up any data you wish to keep prior to cancellation.

9. Refund method and processing time

Refunds (if approved) are issued back to the original payment method where possible. Processing times may vary depending on the payment provider and financial institution.

10. Contact

If you have questions about this policy, contact us through the client portal.