Privacy policy

1. Overview

The Hosting Hotel Inc. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, services, and client portal.

We operate from Canada and design our services with privacy, transparency, and data minimization in mind. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Our services are intended for business and professional use, and we do not knowingly collect personal information from individuals under the age of 18.

2. Information We Collect

Information you provide directly

We may collect the following information when you use our services:

• Name
• Email address
• Billing address
• Payment information (processed securely by third-party payment processors)
• Domain names and related registration details
• Support messages and communications

Information collected automatically

When you use our website or services, we may collect limited technical information such as:

• IP address
• Browser type and device information
• Access logs for security and troubleshooting

We do not use invasive tracking or behavioral advertising tools.

3. How We Use Your Information

We use your information to:

• Provide hosting, domain, email, and SSL services
• Manage your account and billing
• Communicate with you about your services
• Provide customer support and respond to inquiries
• Maintain security and prevent abuse
• Comply with legal and regulatory requirements

We do not sell your personal information.

4. Cookies and Tracking

We use limited cookies necessary for account login sessions, security, and basic site functionality.

We do not use third-party advertising trackers.

You may disable cookies in your browser, though some features may not function correctly.

5. Third-Party Services

Some services are provided with the help of trusted third parties, such as:

• Payment processors
• Domain registries
• SSL certificate authorities
• Infrastructure and service providers

These third parties receive only the information required to deliver their services and are required to handle it securely and solely for the purpose of providing those services.

Customers remain responsible for any personal information they collect through their own websites or applications hosted on our platform.

6. Data Storage and Location

We prioritize Canadian-based infrastructure where possible.

Some services (such as domain registration or SSL issuance) may require data to be processed outside Canada. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Meet legal or regulatory obligations
• Resolve disputes
• Enforce our agreements

You may request account closure and data removal, subject to applicable legal requirements.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion where legally permitted

To make a request, please contact us using the details below.

9. Security

We take reasonable technical and organizational measures to protect your information, including:

• Secure access controls
• Encryption where appropriate
• Limited internal access

No system is 100% secure, but we design our services to minimize risk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website or client portal.