Why setup information matters
When requesting help with setup, providing the right information upfront helps us understand your environment and respond efficiently. Missing details often delay setup assistance and require additional follow-up.
Information we typically need
When requesting setup assistance, include the following whenever applicable:
- The service or package the setup is related to
- The domain name involved
- Whether the service is new or replacing an existing setup
- What you are trying to install or configure
- What step you are currently on
Access and credentials
If setup requires access to a control panel or service, confirm that you already have access and that credentials are working. For security reasons, avoid sending passwords unless explicitly requested through a secure method.
Third-party software and services
If the setup involves third-party software or services, include:
- The name and version of the software
- Where it is being installed
- Any documentation you are following
What is not included by default
Standard support includes guidance and clarification. Hands-on installations, migrations, or configuration performed on your behalf may require a paid service and will be confirmed before any work begins.
Before submitting your request
Review your setup goal and gather relevant details before submitting a ticket. Clear information helps us guide you accurately and avoids unnecessary delays.